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Careers We proudly serve Kalamazoo, St. Joe County, Van Buren, and parts of Calhoun County for all of your garage door needs.

Careers at Fawley Overhead Door

Why Work at Fawley Overhead Door?

  • Company Vehicle
  • Year-Round Work
  • Family-Owned and Operated
  • Health Benefits
  • Paid Vacation and Holidays
  • Simple IRA Plan
  • Company Culture that is a High-Trust Team, Motivated by Love for Each Other, and Our Customers.

Commercial Garage Door Technician Apprentice

We are looking for a motivated Garage Door Technician to join our growing team. You will be responsible for installing and servicing commercial garage doors while working with a fully licensed and certified commercial technician. Since our company offers service as well as new installations and remodels, technicians will travel to a variety of job sites, and each day will be unique. You will deal with customers on a daily basis throughout our service areas, so you need to be good at providing excellent customer service. The ideal applicant is skilled with power tools and familiar with the fundamentals of electrical wiring and connections. Please apply right away if you think this is a fantastic opportunity.

Responsibilities:

  • Calculate installation openings and perform site inspections for larger jobs
  • Use software to take notes, create quotes, and send invoices
  • Complete a thorough inspection, make a precise diagnosis of any problems with the present system, and give the customer their options
  • Attend meetings, follow all company policies, and participate in decision-making
  • Be on time for all appointments, and put forth your best effort to satisfy customers

Qualifications:

  • You must have excellent customer service skills for this position
  • Must have great communication, listening, and teamwork skills
  • Must be able to use a measuring tape along with math and problem-solving skills
  • High school diploma or GED required
  • Able to work with either power tools or hand tools

Outside Sales Representative

Are you a self-motivated, competitive, and highly driven salesperson looking to take the next step in your career? Our field sales representative position just might be what you’re looking for. You are the producer of new business in your sales territory, capable of targeting, nurturing, and converting leads into new accounts. The ideal candidate has a proven track record of success in sales, leveraging their strong time management, interpersonal, and communication skills to grow a book of business. We offer a competitive base salary and a generous commission plan. Ready to be part of a company that values your hard work and dedication? If so, apply now!

Responsibilities:

  • Know various types of garage door manufacturers and models
  • Know how to measure garage door opens
  • Create custom garage door orders
  • Accurately provide quotes to customers
  • Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met
  • Follow up with potential customers to showcase and highlight our new products or services
  • Attend online and in-person meetings, trainings, trade shows, and sales events
  • Keep company abreast of new business development opportunities, account status, potential customers, customer needs, and competitive issues using CRM
  • Create and fulfill a customer acquisition strategy for your sales territory

Qualifications:

  • Bachelor’s degree or high school diploma preferred
  • Applicant must have a valid driver’s license and reliable vehicle
  • Must have excellent communication, negotiation, customer service, and interpersonal skills
  • You will need 3-5 years of inside or outside sales experience
  • CRM experience preferred

Customer Service Representative

We are looking for a motivated Customer Service Representative (CSR) who will provide outstanding customer service to everyone they come in contact with and wants to join our growing team. You will be responsible for answering phone calls, booking and organizing jobs, assisting walk-in customers, and working with the entire Fawley Door team to assist with administrative tasks. There is a lot to learn and grow in this position. We are looking for someone who wants to participate in top tier training and certifications with this role to make you a highly skilled professional. Please apply right away if you think this is a fantastic opportunity.

Job Type: Full-time
Work Week: Monday through Friday
Hours: 08:00am to 05:00pm
Break: 1 hour lunch

Responsibilities:

  • Professionalism and excellence in customer service.
  • Answering phones and taking messages.
  • Keeping the office clean and professional in its appearance.
  • Handling incoming and outgoing mail.
  • Scheduling appointments and appointment reminders.
  • Support to Operations/Sales Managers.
  • Counter Sales
  • A/R support
  • General office administrative assistance.

Job Skills Required by this Position:

  • Experience operating a multi-line phone system
  • Cheerful empathetic and phone efficient etiquette
  • Previous office experience preferably in a service type business
  • Great communication skills
  • Ability to handle a fast-paced work environment
  • Proficient with Microsoft Excel, Outlook, and Word

Qualifications:

  • Experience operating a multi-line phone system
  • Become proficient in our company software management system (Service Titian)
  • Cheerful empathetic and phone efficient etiquette
  • Previous office experience preferably in a service type business
  • Great communication skills
  • Ability to handle a fast-paced work environment
  • Proficient with Microsoft Excel, Outlook, and Word
  • Ability to work with wide range of customer needsw
 
Check Out Our Reviews From Happy Customers Over 2,400 5-Star Reviews on Google!
    "I will definitely be calling them for all my garage door needs and I want 100% recommend them."

    Billy was our sales representative and he was absolutely amazing. His customer service skills were awesome. He resolved issues/concerns very quickly and efficiently. Gavin was our technician and he was very kind and efficient.

    Jennifer S.
    "I am thrilled with the result and recommend this business wholeheartedly."

    Jake from Fawley Overhead Door arrived promptly, was knowledgeable and provided both diagnosis and solution for my door problem. I recommend this company. Levi just finished installing a beautiful door. He was also efficient, knowledgeable and skilled.

    Roberta A.
    "They are very professional and Kaleb was wonderful."

    Fawley Door replaced all the seals and tuned up my door. Works great and now all sealed up. They are very professional and Kaleb was wonderful. Cleaned up afterwords. Looks great. Highly recommend them.

    Tom H.
    "The finished product is just so beautiful. A huge value ad to our property."

    We are so happy with our new door. From beginning to the finished product Fawley Door provided a positive and patient experience.

    Alison J.
    "Discovered broken garage spring around 7am and had a technician out by 10am (earlier than expected)."

    Discovered broken garage spring around 7am and had a technician out by 10am (earlier than expected). The job was done by 10:40am. Sam was super helpful, nice, and knowledgeable.

    Jess S.
    "I very much appreciated our experience with Brett. There was no pressure in decision making."

    He explained the problem with our door, how it could be remedied, the cost . He let us decide. He worked quickly, fixing our door. He showed us how to use our new fixture. He put on new seal. I am enjoying the quiet and efficient door.

    Andrea C.
    "He was early to the appointment and very courteous. He thoroughly explained what he was going to do, what parts were required, and how much it was going to cost."

    Kaleb did a great job repairing our garage door after the old torsion spring failed.  When he was finished, everything was cleaned up and ready to go. Very happy with Fawley Overhead Door and Kaleb.

    Scott O.
    "Very, very professional, great sense of humor and very knowledgeable. Fixed both of my overhead doors replacing electrical eyes on both and adjusting door travel to perfection."

    He also lubricated all the moving parts. Super guy who I wish was my neighbor, as we'd be friends for life.

    Lynn H.

Check Out Some of Our Recent Work!

Why Choose Fawley Overhead Door, Inc.?

  • 43 Years of Experience

    Trusted and reputable expertise backed by over four decades of industry experience.

  • Award-Winning Service

    Recognized for excellence and continuous development in the garage door industry.

  • 5 Stars On Google

    Exceptional service and quality workmanship reflected in 5-star customer reviews.

  • 100% Satisfaction

    We stand by our commitment to guarantee your satisfaction with every service.

Apply Today!

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Our FAQ

Common Answers To Your Questions
  • What is the Life Expectancy of a Garage Door?

    The average life expectancy of a garage door is 15-30 years. To help extend this lifespan, we recommend scheduling annual garage door maintenance. This keeps your garage door parts running more smoothly, delaying the need for repairs or replacement. You can also wash and repaint your garage door exterior periodically to get the longest possible lifespan out of your garage door.

  • What Causes Garage Doors to Break?

    The two main causes of a broken garage door are lack of maintenance and accidents with vehicles. The most important garage door maintenance steps include lubricating the rollers, bearings, pulleys, and springs once a year and making proper adjustments to the counterbalance system to maintain the door’s balance. If an accident happens with your garage door, it’s important to (269) 443-1093">call quickly for repairs. We offer same-day garage door service near Portage & Kalamazoo, MI!

  • How Long Do Garage Door Springs Last?

    The average spring breaks after 7 to 12 years with typical usage, lasting 10-15,000 cycles, depending on the type of spring. A “cycle” is one full opening and closing of the door. If a garage door has two or more springs and one breaks, then you should have all the springs replaced to maintain proper balance. Be sure to check our Garage Door Spring Repair page for more information.

  • What Garage Door Maintenance Do You Recommend?

    Although you should always let a certified professional take care of major garage door repairs, there are some garage door maintenance steps you can take.

    – Lubricate your garage or overhead door track every six months using a silicone-based lubricant.
    – Clean the weather stripping with vinyl cleaner and lubricate it every few months.
    – Monitor your garage door operation, listening for unusual noises or movements that could indicate a problem.
    – If you have a painted door, periodically repaint the exterior to help protect it from weathering and update the look of your home.