Careers Near Portage & Kalamazoo, MI at Fawley Overhead Door

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Commercial Garage Door Technician Apprentice

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Fawley Overhead Door • Portage, MI, US
Posted 6/20/2024
Status: Available

We are looking for a motivated Garage Door Technician to join our growing team. You will be responsible for installing and servicing commercial garage doors while working with a fully licensed and certified commercial technician. Since our company offers service as well as new installations and remodels, technicians will travel to a variety of job sites, and each day will be unique. You will deal with customers on a daily basis throughout our service areas, so you need to be good at providing excellent customer service. The ideal applicant is skilled with power tools and familiar with the fundamentals of electrical wiring and connections. Please apply right away if you think this is a fantastic opportunity.

  • Calculate installation openings and perform site inspections for larger jobs
  • Use software to take notes, create quotes, and send invoices
  • Complete a thorough inspection, make a precise diagnosis of any problems with the present system, and give the customer their options
  • Attend meetings, follow all company policies, and participate in decision-making
  • Be on time for all appointments, and put forth your best effort to satisfy customers
  • You must have excellent customer service skills for this position
  • Must have great communication, listening, and teamwork skills
  • Must be able to use a measuring tape along with math and problem-solving skills
  • High school diploma or GED required
  • Able to work with either power tools or hand tools

Outside Sales Representative

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Fawley Overhead Door • Portage, MI, US
Posted 6/20/2024
Status: Available

Are you a self-motivated, competitive, and highly driven salesperson looking to take the next step in your career? Our field sales representative position just might be what you’re looking for. You are the producer of new business in your sales territory, capable of targeting, nurturing, and converting leads into new accounts. The ideal candidate has a proven track record of success in sales, leveraging their strong time management, interpersonal, and communication skills to grow a book of business. We offer a competitive base salary and a generous commission plan. Ready to be part of a company that values your hard work and dedication? If so, apply now!

  • Know various types of garage door manufacturers and models
  • Know how to measure garage door opens
  • Create custom garage door orders
  • Accurately provide quotes to customers
  • Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met
  • Follow up with potential customers to showcase and highlight our new products or services
  • Attend online and in-person meetings, trainings, trade shows, and sales events
  • Keep company abreast of new business development opportunities, account status, potential customers, customer needs, and competitive issues using CRM
  • Create and fulfill a customer acquisition strategy for your sales territory
  • Bachelor’s degree or high school diploma preferred
  • Applicant must have a valid driver’s license and reliable vehicle
  • Must have excellent communication, negotiation, customer service, and interpersonal skills
  • You will need 3-5 years of inside or outside sales experience
  • CRM experience preferred

Customer Service Representative

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Fawley Overhead Door • Portage, MI, US
Posted 6/20/2024
Status: Available

We are looking for a motivated Customer Service Representative (CSR) who will provide outstanding customer service to everyone they come in contact with and wants to join our growing team. You will be responsible for answering phone calls, booking and organizing jobs, assisting walk-in customers, and working with the entire Fawley Door team to assist with administrative tasks. There is a lot to learn and grow in this position. We are looking for someone who wants to participate in top tier training and certifications with this role to make you a highly skilled professional. Please apply right away if you think this is a fantastic opportunity.

Job Type: Full-time
Work Week: Monday through Friday
Hours: 08:00am to 05:00pm
Break: 1 hour lunch

  • Professionalism and excellence in customer service.
  • Answering phones and taking messages.
  • Keeping the office clean and professional in its appearance.
  • Handling incoming and outgoing mail.
  • Scheduling appointments and appointment reminders.
  • Support to Operations/Sales Managers.
  • Counter Sales
  • A/R support
  • General office administrative assistance.

Job Skills Required by this Position:

  • Experience operating a multi-line phone system
  • Cheerful empathetic and phone efficient etiquette
  • Previous office experience preferably in a service type business
  • Great communication skills
  • Ability to handle a fast-paced work environment
  • Proficient with Microsoft Excel, Outlook, and Word
  • Experience operating a multi-line phone system
  • Become proficient in our company software management system (Service Titian)
  • Cheerful empathetic and phone efficient etiquette
  • Previous office experience preferably in a service type business
  • Great communication skills
  • Ability to handle a fast-paced work environment
  • Proficient with Microsoft Excel, Outlook, and Word
  • Ability to work with wide range of customer needs

Job Role:
Max. file size: 50 MB.
Company Vehicle 
Year-Round Work
Family-Owned and Operated
Health Benefits 
Paid Vacation and Holidays 
Simple IRA Plan 
Company Culture that is a High-Trust Team, Motivated by Love for Each Other, and Our Customers

  • Kaleb got here on time, fixed the door in about 40 minutes, and was very friendly and pleasant. Five Stars and A+!! I will happily recommend Fawley to anyone who needs their services - Thanks so much!

    Liz Dykhouse Avatar Liz Dykhouse
    June 27, 2024

    Sam is a Nice guy and knowledgeable!

    Mandy kokales Avatar Mandy kokales
    June 27, 2024

    Kaleb was efficient, polite and totally professional. Truly a company that provides excellent service.

    James Klang Avatar James Klang
    June 26, 2024

    He was very friendly and efficient

    Steve Hoekstra Avatar Steve Hoekstra
    June 26, 2024
  • Jake was great!!! On time with plenty of notice. Job was done well and quickly. He was knowledgeable and polite.

    Shannon Shell Avatar Shannon Shell
    June 26, 2024

    Bret is very professional and gave good instruction after fixing the door. It did not take long at all and I felt very comfortable! Thank you very much.

    Kim Mikel Avatar Kim Mikel
    June 26, 2024

    Kalib did an amazing job and it was clear he truly knew what he was doing. He was very efficient and very professional and finished up the job very quickly and neatly. I could not be happier with Fawley and their processes. After going through two other door service companies I have found my forever door service folks with Fawley.

    larry daugherty Avatar larry daugherty
    June 26, 2024

    Timely and Awesome Service Thanks Bret

    Rickie Ray Zellers Avatar Rickie Ray Zellers
    June 26, 2024
  • Great service, great results. Responsive and professional.

    Doug Williams Avatar Doug Williams
    June 26, 2024

    Brett was outstanding. I have been using Fawley for years and the service is excellent. Showed up right on time, great job, and Brett was so friendly!

    James Lewis Avatar James Lewis
    June 26, 2024

    Bret Jacobs was very pleasant and efficient. He was very helpful when I asked him a question about the garage door. He didn't waste any time in getting right to work. Thank you, Bret and Fawley.

    Mary Cassel Avatar Mary Cassel
    June 26, 2024

    Sam at Fawley was fantastic. Very knowledgeable, professional and friendly. He explained everything, and proactively gave advice. Communication was top notch, service was top notch.

    Tom Meyers Avatar Tom Meyers
    June 26, 2024
  • My new barn door looks great!! A wonderful job.

    judy gumper Avatar judy gumper
    June 25, 2024

    Gavin Flath put in our new garage door this morning and did a terrific job. He was friendly, efficient, and thorough. We have had three contacts with Fawley Door since last Thursday and both my husband and I have been impressed with the professionalism of all three - the estimator Billy, the old door remover Jake, and Gavin. This is an easy company to work with and we will work with them again if we ever need more garage door work. Highly recommended.

    denise trainer Avatar denise trainer
    June 25, 2024

    Kalab's service was excellent. After the work was done he walked me through the operation of the keypad system.

    Jerri Barnett Avatar Jerri Barnett
    June 25, 2024

    Prompt service within 24 hours of call. Very professional tech.

    Danny Boulter Avatar Danny Boulter
    June 25, 2024
  • Highly recomend Kaleb, he was very knowledgeable and done an awesome job repairing our Garage door! Eldon

    eldon dorrington Avatar eldon dorrington
    June 24, 2024

    Kaleb Tafil, Repaired and updated my garage door. He really knows his stuff! He's a joy to have in our personal space! He's very kind and professional. He represents the company very well! I highly recommend Fawley for all your Garage door needs!

    Jo-Anna Dorrington Avatar Jo-Anna Dorrington
    June 24, 2024

    Kaleb, done an awesome job very thorough and nice 👍.

    Sandra Castro Avatar Sandra Castro
    June 22, 2024

    The technician was able to arrive 30 min earlier than scheduled (which was great) .He adjusted the garage door and gave me recommendations for replaced, the next time I replaced the springs. Very happy with the service.

    James Norman Avatar James Norman
    June 21, 2024

Proudly Providing Garage Door Service Since 1981

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5 rating from 2.4K+ reviews

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