Careers Near Portage & Kalamazoo, MI at Fawley Overhead Door

We are looking for a motivated Garage Door Technician to join our growing team. You will be responsible for installing and servicing commercial garage doors while working with a fully licensed and certified commercial technician. Since our company offers service as well as new installations and remodels, technicians will travel to a variety of job sites, and each day will be unique. You will deal with customers on a daily basis throughout our service areas, so you need to be good at providing excellent customer service. The ideal applicant is skilled with power tools and familiar with the fundamentals of electrical wiring and connections. Please apply right away if you think this is a fantastic opportunity.

• Calculate installation openings and perform site inspections for larger jobs
• Use software to take notes, create quotes, and send invoices
• Complete a thorough inspection, make a precise diagnosis of any problems with the present system, and give the customer their options
• Attend meetings, follow all company policies, and participate in decision-making
• Be on time for all appointments, and put forth your best effort to satisfy customers

• You must have excellent customer service skills for this position
• Must have great communication, listening, and teamwork skills
• Must be able to use a measuring tape along with math and problem-solving skills
• High school diploma or GED required
• Able to work with either power tools or hand tools

Are you a self-motivated, competitive, and highly driven salesperson looking to take the next step in your career? Our field sales representative position just might be what you’re looking for. You are the producer of new business in your sales territory, capable of targeting, nurturing, and converting leads into new accounts. The ideal candidate has a proven track record of success in sales, leveraging their strong time management, interpersonal, and communication skills to grow a book of business. We offer a competitive base salary and a generous commission plan. Ready to be part of a company that values your hard work and dedication? If so, apply now!

• Know various types of garage door manufacturers and models
• Know how to measure garage door opens
• Create custom garage door orders
• Accurately provide quotes to customers
• Maintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are met
• Follow up with potential customers to showcase and highlight our new products or services
• Attend online and in-person meetings, trainings, trade shows, and sales events
• Keep company abreast of new business development opportunities, account status, potential customers, customer needs, and competitive issues using CRM
• Create and fulfill a customer acquisition strategy for your sales territory

• Bachelor’s degree or high school diploma preferred
• Applicant must have a valid driver’s license and reliable vehicle
• Must have excellent communication, negotiation, customer service, and interpersonal skills
• You will need 3-5 years of inside or outside sales experience
• CRM experience preferred

We are looking for a motivated Customer Service Representative (CSR) who will provide outstanding customer service to everyone they come in contact with and wants to join our growing team. You will be responsible for answering phone calls, booking and organizing jobs, assisting walk-in customers, and working with the entire Fawley Door team to assist with administrative tasks. There is a lot to learn and grow in this position. We are looking for someone who wants to participate in top tier training and certifications with this role to make you a highly skilled professional. Please apply right away if you think this is a fantastic opportunity.

Job Type: Full-time
Work Week: Monday through Friday
Hours: 08:00am to 05:00pm
Break: 1 hour lunch

• Professionalism and excellence in customer service.
• Answering phones and taking messages.
• Keeping the office clean and professional in its appearance.
• Handling incoming and outgoing mail.
• Scheduling appointments and appointment reminders.
• Support to Operations/Sales Managers.
• Counter Sales
• A/R support
• General office administrative assistance.

Job Skills Required by this Position:

• Experience operating a multi-line phone system
• Cheerful empathetic and phone efficient etiquette
• Previous office experience preferably in a service type business
• Great communication skills
• Ability to handle a fast-paced work environment
• Proficient with Microsoft Excel, Outlook, and Word

• Experience operating a multi-line phone system
• Become proficient in our company software management system (Service Titian)
• Cheerful empathetic and phone efficient etiquette
• Previous office experience preferably in a service type business
• Great communication skills
• Ability to handle a fast-paced work environment
• Proficient with Microsoft Excel, Outlook, and Word
• Ability to work with wide range of customer needs